Auto-attendants / receptionist

  • Support for nested multilevel IVR scenarios

Geographical and toll free phone numbers from US and 65 other countries
Mobile UC clients for Android and iOS
Desktop phones
Web UC client
Click to meet

  • Chat, voice and video through a web link

Video calling
Chat
Channels – group chats and audio conferences
File sharing
Hunt groups
Call park
Follow me
Do not disturb
Voicemail

  • Voicemail to email
  • Personalized welcome greeting

Recording

  • Listen recordings from web

Greetings

  • Record from web
  • Upload audio file
  • Text to speech

Provisioning – auto-configuration of desktop phones
Billing
Detailed calls and SMS records

  • Payments history, invoices

Dial by extension

Call transfer
Branch integration

  • Uniform multi-site numbering plan

Time based routing for inbound calls to extensions and phone numbers (DIDs)
Intercom
Ring groups
Mobility

  • UC mobile clients for iOS and Android

User portal

  • Company account management for admin
  • UC communication features

Company directory

  • Access to company directory from portal and mobile clients
  • Access from Yealink desktop phones

Caller ID
Follow me
Different rules based on the dialed number and/or the caller ID
BLF
Call park/pickup
Custom music on hold
Speed dial
Web Fax

  • Send faxes from the portal
  • Fax as pdf to email

Call recording

Chat

Document sharing
Location sharing
Media sharing – audio note, video recording, photo
Contact vCard sharing
Delivery confirmation, read (display) confirmation
Typing indication

Presence

Presence text
Presence status
Last seen information

Channels

Permanent communication channel on certain subject

  • Subject
  • Channel profile picture

Chat with up to 100 participants

  • Support for all of the 1 to 1 chat features
  • Detailed information on delivery and read status of each participant

Audio conference up to 20 participants
Support for guest members invited via email
Access for guests through web, a link is sent in welcome email
Phone access through an access number with PIN